Outsourcing
The factors considered crucial to the success of test sourcing projects are time, transparency, constancy, service quality, culture and communication. Only when these success factors are met can it be assured that you will obtain the – qualifiable and quantifiable – benefit that you expect.
Our services build on procedures that have proved themselves in practice and ensure that these success factors take effect for your project. This applies just as much to our homeshoring location in Görlitz, Germany, as it does to our offshoring location in Durban, South Africa.
Time
As a rule, companies reckon it takes 16 to 18 weeks to set up a sourcing project. It is only then that actual work can begin. We cut short the length of time needed for the traditional approach by using tried-and-tested, standardised procedures that are adapted according to the particular risk and to meet the needs of each customer.
Transparency
The onsite and offsite teams of a service provider often see things differently and provide different information, with the effect that customers do not receive consistent answers to their questions, for example on the progress of a project. This makes successful project steering more difficult. In SQS projects, central, metrics-based dashboards—that are kept simple—for everyone involved in the project establish clarity in this connection. They show the current state of a project at any point in time and provide information that enables the responsible managers to measure productivity, project progress, risk and quality.
Constancy
In any typical sourcing team there are frequently considerable differences between individual team members with regard to the quality and quantity of the services performed. It is quite possible that a number of top people work notably better, while others are behind in their performance. By gearing all the team members to software testing, making this their specialism, SQS ensures that all the members produce constantly good performance.
Culture
It is possible to bridge the cultural differences between the client and the service provider, between the onsite team and the offsite team. However, anyone who wants to bring different attitudes to risk, conflict or perhaps hierarchies under a single common denominator must provide resources to do so, which ultimately in turn reduce the added value of outsourcing. Our homeshore location in Görlitz, Germany, and our offshore location in South Africa, with its European-influenced culture, open up simpler and more cost-effective options in this connection.
Service quality
Remuneration for services is often provided according to the number of employees assigned and the hours they work. This, though, says nothing about the quality and results of the services rendered. In the medium term, therefore, service providers have to be able to offer different price models. At SQS, these are success-oriented payment models.
Communication
Even between companies in the same country, disruptions to communication can occur if for example the team members do not all use the same technical terminology. This disruptive factor is further multiplied, the larger and more international the configuration of the project is designed to be. SQS takes preventive action against such difficulties by certifying its experts in accordance with the globally recognised and widespread training standard ISTQB® (International Software Testing Qualifications Board). This guarantees a high level of competence and a form of technical communication that uses standardised terms and approaches.
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